Cancellation and Return Policy
Last Updated: March 01, 2021
Definitions:
- GOODDEGG has a FREE REPLACEMENT POLICY for any wrong order delivery, subject to stock availability of replacement product. If a wrong delivery is made, and a replacement product is out of stock, the customer will be refunded in full within 45 days from written confirmation of wrong order delivery. The customer is required to report claim of wrong delivery along with photos of the product delivered and sent to support@gooddegg.com.
- GOODDEGG has a FREE RPLACEMENT POLICY for damaged goods delivery. The customer is required to report claim on damage goods delivered within 24 hours from receiving delivery. The claim must contain photos of original packaging and damaged component and sent to support@gooddegg.com
- GOODDEGG has a NO QUESTION ASKED return policy. The products need to be undamaged, unopened, intact in original packing. A 30% restocking fee + Transportation LTL Cost is required to be paid in advance for any return. GOODDEGG will not accept any return request after 7 days from the date of delivery.
- Considering prevailing COVID 19 situation, increasing logistical challenges and supply chain disruptions, all sales are marked as final sale. Once an order has been placed it cannot be cancelled and/or changed by customer.
