FAQ

Gooddegg is the vision of two long time friends developing a socially responsible e commerce site where customers can find their perfect home decor solution while being apart of a global reforestation project.

One Tree One Hope is a global reforestation project developed to bring balance to the constant use of natural wooden resources. For every purchase made through the Gooddegg site a mango tree is planted in area that is at high risk of deforestation. To learn more about our project visit our One Tree One Hope Page.

Headquartered in Fort Wayne Indiana, USA, GOODDEGG® is supported by a dedicated merchandising and product development team based globally.

Q: What is Poly Lumber?

Poly lumber (PL) is an innovative form of lumber made entirely of virgin or recycled plastic. Ours uses 95% recycled plastics, making it an eco-friendly lumber choice. It is also 100% recyclable after its original use. Exceptionally strong and durable, poly lumber resists cracking, splitting, and weathering yet remains remarkably lightweight due to its high strength-to-density ratio. Also hailed for its versatility, poly lumber can be produced in countless shapes and colors.

Made with mostly recycled plastics that would otherwise be wasted, poly furniture is perfect for not only enjoying the outdoors but respecting them as well! Poly lumber is composed of virgin or waste plastics including HDPE, PVC, PP, ABS, PS, and PLA. The plastic material is rendered into powder or pellets, mixed to a dough-like consistency at roughly 400 °F (204 °C), and then extruded or molded to the desired shape. Additives such as colorants, coupling agents, stabilizers, blowing agents, reinforcing agents, foaming agents, and lubricants help tailor the end product. Pre-distribution testing ensures the highest level of accuracy and reliability. This HDPE resin based furniture keeps plastics out of landfills and harmful fumes out of the environment so our furniture is not only stylish, comfortable, and durable but is also environmentally friendly! 

The quality of materials are ultimately the determining factor for the longevity of any given piece of outdoor furniture. Outdoor furniture made with synthetic addatives such as polyethelene typically have longer life spans. Polyethene refers to a type of plastic often incorporated into outdoor furniture that enhances it's strength and durablility. Many outdoor furniture products are "powder coated" which refers to a coating sprayed onto the metal to reduce the chance of corosion. Dependent upon where you live and the amount of work you put into maintaining a piece of outdoor furniture it's life span can typically range between 2 - 20 years or even longer. During the later years of your outdoor furniture piece's lifespan you may see discoloration, rips, tears, or even rust, in order to ensure your product looks as good as new visit our blog on how to keep your furniture in tip-top-shape.

Keep in mind there are two parts to your average outdoor cushion. The first part is what is within the cushion. The best type of cushion material may depend on where you live and what type of environment your furniture will be apart of. The best type of outdoor cushion is arguably "open cell foam" cushions. Open cell cushions are ideal for outdoor use because they allow for air and water to pass through small areas to provide for quick drying, keeping your tush cool and comfortable. However, if you'd prefer a great option at a lower cost, try "compressed polyester" wrapped in plastic. This offers great comfort while keeping out water. The second part is to compliment either of those two cushions with any type of 100% polyester cover. 100% Polyester covers are great for outdoor furniture because they are highly durable, dry quickly, offer fewer wrinkles and less fading over time. To learn more, visit our blog to find out what cushions are best for you!

If there is a problem with your order please contact a member of the Gooddegg staff. You may contact us by pressing the red conversation box in the bottom righthand corner or send us an email at contact@gooddegg.com

The shipping for any purchase is FREE!

GOODDEGG Shipping zone Contiguous (Lower 48) United States (Except Alaska & Hawaii).

Shipping Methods:

• Large Package Items ship with LTL Truck Carriers
  • Typical LTL delivery is Residential LTL and Carrier will call to set delivery appointment 24 hours in advance. Customer must be at delivery to receive and inspect the cartons and take Ownership at Curbside of ship to address.
  • All damage must be noted at time of delivery and clearly noted paperwork on carriers delivery invoice prior to accepting the shipment. Photos of the items and the packaging is required for any damage claims.
  • Hidden Damage not noted at time of delivery may be difficult within the Claim Process.
• Small Package Items ship Parcel – via UPS, USPS, and FEDEX
  • All packages must be inspected and any damage of product reported to GOODDEGG within 24 hours. Processing of Claims may be handled by Carrier directly. Photos of the items and the packaging is required for any damage claims.

Order process lead time is typically 2-4 days. Delivery to home typically takes about 5 - 14 business days. However, depending the shipping address and type of product ordered the delivery time can be reduced. For any further questions about shipping of a certain product please feel free to reach us by phone, placing a ticket, or sending us an email.

In the rare case that a shipment of a product is delivered damaged, the most convenient method is to sending us an email at contact@gooddegg.com. If the matter is urgent you may use the intercom system on our website shown as the red conversation box in the bottom right hand corner, from there a Gooddegg representative will address your problem. Depending on the severity of the damage and comfort level of the customer the appropriate accommodations will be made. Please note that, all damage must be noted at time of delivery and clearly noted paperwork on carriers delivery invoice prior to accepting the shipment.. Photos of the items and the packaging is required for any damage claims. Hidden Damage not noted at time of delivery may be difficult within the Claim Process.

The name Gooddegg is a play on words. It comes from the american idiom "good egg" meaning a friendly, old-fashioned way to talk about a good guy or a kind person. Our customers are "good eggs" for their purchase plants a tree that will benefit a family, community and our world. That's what a "good egg" is to us!

To ensure the longevity of your product it is always beneficial to cover your furniture especially during the change of seasons. While majority of our products are built to withstand the elements of nature, it is a safe bet that covering your furniture will maintain its look and will avoid unnecessary wear and tear. However, you may not need to cover your patio furniture, but it is wise to do so.

Yes. However, the manufacturer you are purchasing from may offer different warranties. Please refer to the warranty tab on each product page to find out what type of warranty is available. If you would like to request additional information about the warranty of your product please contact Gooddegg or the manufacturer directly.

Product assembly may be required, in order to determine if you product requires assembly refer to the product's description.

Depending upon what type of furniture you purchased you may paint or sand it. At the moment all of our products can be painted, sanded or modified but this is done at the buyer's own risk. Beware that if alterations are made to a product you may run the risk of voiding your warranty with the manufacturer. Be sure to thoroughly read the manufacturers warranty policy before advancing with your modifications.

All of our products on the site are built to withstand the elements of nature, meaning they can be cleaned rather vigorously. You may consider spraying your furniture with a hose, however, do not use a power washer to clean your outdoor furniture. Using a high pressured hose may resulting in tears, breaks, discoloration and paint stripping of your furniture. If your product has a blemish or stain the best solution is soapy water, a sponge and a little elbow grease. Some of our customers have found that Mr. Clean Magic Erasers work well with removing stains and blemishes.